Frequently Asked Questions
Everything you need to know about our authentic Austrian treats.
How do you ensure the freshness of your baked goods?
All Kipferl products are baked to order using traditional methods and high-quality ingredients. We vacuum-seal or airtight-wrap our items immediately after cooling to ensure they arrive at your doorstep with peak flavor and texture.
What are your shipping options and delivery times?
We offer standard and express shipping nationwide. Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes 2-5 business days. You will receive a tracking number as soon as your order ships.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of Austrian treats specifically crafted for gluten-free and vegan diets. Please check the 'Dietary Needs' section on our product pages for detailed ingredient lists and allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error on our part, please contact our support team within 24 hours of delivery for a replacement or refund.
How should I store my Kipferl treats once they arrive?
To maintain freshness, we recommend storing cookies and cakes in an airtight container in a cool, dry place. For longer storage, many of our items can be frozen for up to one month; simply thaw at room temperature before serving.
Can I include a gift message with my order?
Absolutely. During the checkout process, you will have the option to add a personalized gift message, which we will print on a beautiful card and include in the package at no extra cost.