Returns & Exchanges
At KIPFERL, we take pride in the quality of our authentic Austrian treats; however, due to the perishable nature of our food products, we can only accept returns or provide refunds for items that arrive damaged or defective. If there is an issue with your order, please contact us within 24 hours of delivery to ensure a swift resolution.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage or missing items to ensure all artisanal goods have arrived in perfect condition.
Document the Issue
If you receive a damaged or incorrect item, take clear photographs of the product and the packaging to help our team process your claim efficiently.
Contact Customer Support
Email our support team with your order number and the documentation of the issue within 24 hours of receipt to initiate a refund or replacement request.
Resolution Process
Our team will review your request within 2 business days and, if approved, will arrange for a fresh replacement to be sent or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing